Good customer service in real estate sales is not as common or nearly as great as most people would like it to be. That’s probably an understatement. Some would say customer service among real estate agents is far from great. I was reminded how annoying franchise telephone systems can be when I tried to schedule several home showings in the Port Townsend area. I have one telephone number. You reach me directly, and if I’m busy, you get my voice asking you to leave a message, but my message is short and to the point. There’s no labyrinthian system of dialing codes and looking at the numbers to figure out which numbers represents the letters of the person’s first name.
Customer Service Sorely Lacking
As a buyer you deserve customer service, and that includes reaching a human on the telephone, not a machine that makes you go through typing motions for five minutes. Am I right? I never left a message on this answering service, because I couldn’t figure out how to find the extension for the agent I was trying to reach. Unbelievable!
Customer Service Fast and Prompt
How about customer service that is fast, prompt, courteous, professional, and answers your questions directly without sales manipulation? Wouldn’t that be a novel concept? That’s how I structure my customer service. If you call me on my cell phone, 360-775-5424, not only am I not bashful about giving you my direct phone number, I will actually answer my phone myself. If I’m showing houses or talking on the phone, I may ask you to leave a message, and I return calls promptly. That’s about as complicated as my phone system and my customer service gets. It’s not rocket science. It’s just good customer service.
Last Updated on September 21, 2013 by Chuck Marunde
