How easy is it to reach a Sequim Realtor? That depends on who you’re trying to reach. Let me share a common frustration of so many consumers. Annoying phone answering systems. This morning I called a mortgage officer at one of our large local banks. Of course I called the main branch. That’s where the fun began.
First I get a recording that tells me who I called. That’s interesting, because I knew who I called. Second, I get a Spanish version of what I just listed to. That’s interesting, too, because everyone in Sequim uses English as their main language. Last time I looked, we are not on the Mexican border. Third, I was forced to listen to a lengthy recording about the bank hours, their physical location, and then a very long bullet list of services that I could be directed to (if I had the patience and time to listen to all the recordings). By the time I listened to the whole recording, I could have had a long conversation with a real person and actually have gotten my question answered. Instead I had to listen and then finally talk to a real person. I mentioned my annoyance with the obnoxious telephone answering system to the nice person I did get to talk to, and while she was polite, I could tell she was not going to promote my concern to management, which would never reach their executives at the corporate level somewhere on the west coast, or maybe they are on the east coast.
Sequim Realtor Office
I called a large bricks-and-mortar real estate office recently, but no one answered the phone. The recording said they opened at 10:00. That was not for another hour and a half. I dropped by that office later in the afternoon, and there were many empty cubicles and one nice person at the front reception desk. That afternoon I called one of the agents at the office and got a recording, and after listening to the full directory, I was able to leave him a message on his extension. I decided to try to reach him on his cell phone, but his cell phone had a message that told me, “The mail box you have reached is full. Goodbye.” I really found this ironic, because you would think the bricks-and-mortar offices would actually have hours and have people in the office, or at least they would have phones that are answered. I joke about some offices using a 20-year old business model, but some are not even using it.
Sequim Realtor Using Technology?
Times have really changed, but many large corporations and even many medium and small businesses have not gotten the memo. Technology, super efficient phone systems, including smart cell phones, and something called the Internet have given businesses entirely new and powerful tools to respond to consumers. Unfortunately, many bureaucratic businesses are still not using these tools. I’ve written elsewhere that real estate clients (buyers and sellers) hire one person today, not a large corporation, not a large franchise, and not a name. They hire one professional, and all they want is good service, loyalty, experience, honesty, and professionalism. Corporate structures and annoying phone systems are not responsive to consumers, and consumers are moving on.
One Sequim Realtor Has One (1) Phone Number
This Sequim Realtor has one (1) phone number on everything, and that phone number is my cell phone, and I answer that phone myself. I answer my own emails, sometimes within minutes. I use technology and the Internet to respond to clients, and why not? It’s fast and efficient. Want to reach a Sequim Realtor? It’s easy. Call me. The only reason I may not answer is because I’m talking with another client or showing a house. I answer every time I can, because I know my clients like to talk to a real person, and they like to talk to a Sequim Realtor sooner rather than later. Clients are often surprised when they don’t get a recording at 7:30 on a Saturday evening. Try it. Call this Sequim Realtor right now at 360-775-5424.
